Revised November 2026. Phone (502) 461-8069 · email hello@cleanridgehome.com.
Step 1: Tell us
Call (502) 461-8069 or email hello@cleanridgehome.com. Give the address, the date of the visit, the service booked, what fell short and, ideally, photos. Missed areas reported within one day of the visit qualify for a return visit at no charge.
Step 2: Acknowledgement within one working day
A person confirms receipt and names who is handling the complaint.
Step 3: Return visit or investigation
For a missed area, we schedule the cleaning team to come back for that area at the earliest date that suits you. For damage or a dispute about the work, we collect the team's account and your photos before reaching a view.
Step 4: Written outcome within ten working days
You receive a written answer: what we found, what will be done and by when. Where damage is involved, we pass the claim to the cleaning business and its insurer and stay involved until it is settled.
Step 5: If it is still not resolved
You do not have to go through us. You may contact the cleaning business directly, and consumer protection authorities in Kentucky accept complaints about service businesses. Nothing in this policy limits your rights under Kentucky law.
Records
Every complaint, and what was done about it, is logged and kept for two years. Repeated complaints about one cleaning business end our arrangement with it.
